Terms & Conditions

Order process:

1. We take payment from your card at the time of ordering. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
2. We will send to you an e-mail that your order is being processeed, if you enter a correct e-mail address, and will also send you an order acknowledgement e-mail. Neither of these are order confirmation or order acceptance from us.
3. Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place on the despatch to you by us of the goods and order invoice, which takes place as your product is shipped from our warehouse. It does not take place until that stage, notwithstanding that we have sent acknowledging e-mails (see above).
4. The contract will be formed at the place of despatch of the goods and order invoice.
5. The purchase of goods is subject to availability.

Payment

Payment may be made by any of the methods indicated on our website and will be debited when you place your order.

You will be charged the current price for buying goods from our website at the date you place your order.

All prices are displayed on our website and are inclusive of VAT, where applicable.

A delivery charge is added as stated in the Delivery Information section on our website unless your order is over £50 in which case your order will delivered free of charge (valid only for the U.K. delivery addresses). We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled.

General

All measurements are approximate.

The reproduction of colours is as accurate as the photographic and production process will allow.

All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

Cancellation

If you wish to cancel before the items are despatched you are asked to contact us by e-mail (orders@stehlikcosmetics.co.uk), as soon as is practicably possible.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS